frequently asked questions
what are the lashes made of?
We ensure that our lashes are made out of the best materials possible.
Our Marvel Lash lashes are made with the best quality human hair and we only use virgin hair to make sure that the lashes of real human hair are natural, soft, and comfortable for the eyes. They are suitable for daily use and easy to apply and essential for any occasion.
What comes with the lashes?
your order of marvel lashes will come with the lash product you ordered. no addition lash tools or glue will be provided in your order.
What is the best way to apply my marvel lashes?
apply your marvel lashes in the technique you are most comfortable with. we recommend that you apply your lash glue onto the lashes first, allow 10-20 seconds for the glue to become tacky and apply them on the base of the lash line.
What does marvel lashes stand for?
MarVel Lashes was founded by margarita falette. she wanted to share her love for lashes with the world and the best way she knew how was to create her very own brand. the marvel lashes brand wants to offer beautiful luxury lashes at an affordable price.
what happens if a product is out of stock?
Please contact us with any questions regarding products that are currently out of stock. We will do our best to make our products available to you.
HOW CAN I TRACK MY ORDER?
All customers will receive a shipping confirmation email from marvellashes.com at the time their order ships. This email will contain order details and a tracking number.
when will i receive MY ORDER?
please allow at least a week for orders to be processed and shipped. once your order is shipped allow for 3-7 business days for your order to arrive at the address you provided on the order form.
How can I cancel my order?
If you have any questions about your order, please contact us or email customer service at marvellashesbeauty@gmail.comduring business hours, Monday through Friday, 9 am - 6 pm EST.
how do i become a model?
we are always looking for new opportunities to diversify our team! if you’re interested in becoming a marvel lashes model, please read about model inquiries and we will get back to you as soon as we can!
shipping guidelines
Marvel Lashes orders are processed and shipped Monday through friday from 9am-5pm est, exluding federal holidays.
at this time we cannot ship to addresses located outside of the us, us territories or military apo/fpo/dpo.
please allow at least a week for your order to be processed and shipped,
if you have any further questions regarding shipping or order information please contact us immediately.
returns & exchanges
If you’re not satisfied with your purchase, we are happy to accept all merchandise purchased on Marvellashes.com within 60 days for a refund or exchange. We will refund or credit the cost of the merchandise returned plus taxes.
all items must be returned unused, unaltered and in original condition for refund or exchange.
Please note, for all returns and exchanges, original shipping fees are not refundable and customers are responsible for return shipping costs.
For questions or customer service inquiries, please contact us Monday through Friday, 9am – 6 pm EST, By email at marvellashesbeauty.com
To initiate a return for refund or exchange, please send items to:
Marvel Lashes
RETURN IT TO THE ADDRESS LOCATED ON THE PACKAGE YOU RECEIVED THE PRODUCTS IN.
security & privacy
IS MY PERSONAL INFORMATION SECURE?
We appreciate how important security is to you and implement security measures in accordance with industry standards to protect the security of your personal information, both on- and offline.
IS MY PRIVACY PROTECTED?
Please be assured that we do not share your email address or personal information with any third parties. Learn more about our Privacy Policy.
If you have any questions about security or privacy, please contact us anytime!